PRIVACY POLICY - STTN EAP PORTAL
Effective Date: 23 Mar 2026
This Privacy Policy outlines how Survive to Thrive Nation ("We", "Us", "Our") collects, stores, uses, and protects your personal information when you access and use the Survive to Thrive Nation Employee Assistance Program (EAP) Portal ("Portal"). This Policy is specific to our EAP services, including psychology, counselling, the Thriving Lives Program, Fitness and Nutrition App, Thriving Finance Program, Learning and Development courses, and any related links or tools.
1. What Information We Collect
1.1 Personal Information: We collect information that identifies you personally when you register or use the Portal, such as:
- Name, date of birth, gender
- Contact details (email, phone, address)
- Employment details (if provided by your employer)
- Health-related information (where relevant to fitness, psychology/counselling sessions)
1.2 Usage Data: We collect information about your interactions with the Portal, including:
- Login times, duration of use, and accessed features
- IP address, browser type, and operating system
1.3 Sensitive Information: We may collect sensitive information where required for delivering psychology or counselling services. Such information is collected with your explicit consent and is handled with the highest level of confidentiality.
2. How We Use Your Information
2.1 To provide you with access to:
- Counselling and psychology appointments
- Fitness and Nutrition programs
- Personal development programs and wellness tools
- Financial education and coaching (where applicable)
2.2 To improve service delivery through:
- Analytics and program usage tracking (de-identified where possible)
- User experience enhancements
2.3 To communicate with you:
- Appointment confirmations, reminders, and relevant updates
- Program news and optional feedback or survey invitations
2.4 We do not share your information with your employer without your explicit written consent.
3. How We Store and Protect Your Information
3.1 Your personal information is stored securely using encrypted databases and industry-standard safeguards.
3.2 Access to your data is restricted to authorised personnel and practitioners only.
3.3 We retain your data only as long as necessary to provide services or comply with legal obligations.
4. Sharing Information with Third Parties
4.1 We may use third-party providers to support service delivery (e.g., hosting, secure video platforms, fitness app integrations).
4.2 All third-party providers must adhere to strict privacy and data handling standards aligned with this Policy.
4.3 We will never sell your personal data or use it for unsolicited marketing.
5. Your Rights
5.1 You may request access to, correction of, or deletion of your personal data by contacting us at admin@survivetothrivenation.com.
5.2 You may opt out of marketing or communication preferences at any time.
6. Cookies and Tracking
6.1 The Portal uses cookies to improve user experience and functionality.
6.2 You may control cookie settings in your browser; disabling cookies may affect Portal performance.
7. Security Disclaimer
While we implement stringent data security measures, no system is completely immune to breach. You acknowledge and accept this risk by using the Portal.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on the Portal. Continued use constitutes acceptance.
9. Contact Us
For questions or complaints regarding your data or this Privacy Policy, please contact: Email: admin@survivetothrivenation.com